Frequently Asked Questions
Find quick answers about ordering from Wine Chateau. For full terms, please follow the links in each answer.
What wines does Wine Chateau specialise in?
We specialise in distinctive Moldovan and Eastern European wines for retail customers and the UK hospitality trade. You can browse the current range in our online shop.
Where do you deliver?
We deliver to UK mainland addresses in England, Scotland and Wales only. We do not deliver internationally, to Northern Ireland, to offshore islands, to the Channel Islands or to BFPO addresses. This applies to all wines, sparkling wines and spirits.
How much does UK mainland delivery cost?
UK mainland delivery is £9.95 when the order total after any discount is under £120, and free when that total is £120 or more. Available services and estimated dates are confirmed at checkout. See our Delivery Information.
Can I collect my order?
Yes. Collection is free from Wine Chateau at Bell Plantation Garden Centre, Unit 17A, Watling Street, Towcester, NN12 6GX. Orders are usually ready within two hours during opening hours; please wait for confirmation before travelling.
Do I need to be over 18 to order or receive alcohol?
Yes. You must be 18 or over to order, collect or receive alcohol. We operate Challenge 25. Anyone who appears under 25 will be asked for accepted photographic ID proving they are aged 18 or over before alcohol is handed over. Alcohol will not be supplied if the required proof is not provided. Alcohol cannot be left unattended. Read our Alcohol Policy & Challenge 25.
What should I do if my order is damaged, incorrect or missing?
Please contact us as soon as possible with your order number and, where reasonably possible, photographs of the packaging and affected goods. Do not dispose of damaged goods until we advise you. See our Returns & Refunds policy.
Can I return an online order if I change my mind?
You may cancel most online retail orders by notifying us within 14 days after receiving them, then returning the goods within a further 14 days. Bottles intended for return should remain unopened. Full conditions are in our Returns & Refunds policy.
What is the Wine Chateau Discovery Guarantee?
If you buy an eligible wine from us for the first time, open it and genuinely don't enjoy it, contact us within 30 days of purchase (or delivery, for online orders) and within 14 days of opening the bottle, with at least two-thirds of the bottle remaining and a photograph. We'll give you store credit, or a comparable bottle added to your next order or collected from our shop. One claim per customer in any 12-month period; not a cash-refund scheme. Spirits, accessories, events, discounted or special-offer items and trade purchases are excluded. This guarantee is in addition to your statutory rights concerning faulty, damaged or misdescribed goods. Read the full terms.
Do you supply restaurants, retailers and hospitality businesses?
Yes. Approved businesses can access trade products and pricing. Visit our Wholesale & Trade page or apply for a trade account. Consumer delivery and returns terms do not apply to wholesale orders.
How can I contact Wine Chateau?
Use our Contact Us page, email support@winechateau.co.uk or telephone 07493 217324. Our shop is at Unit 17A, Bell Plantation Garden Centre, Watling Street, Towcester, NN12 6GX.