Refund and Returns Policy

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Refund and Returns Policy

Returns

To return a product please contact the Wine Chateau Ltd customer service team by phone 0749 321 7324 or contact at support@winechateau.co.uk

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand  over to us. Goods which are not eligible for return, without delay and in any event no later than 14 days from the day on which you communicate to us your cancellation of the Contract. You agree that you will have to bear the cost of returning the Goods.

Delivery:

We will arrange for the delivery of the Goods directly by our own supplier(s), to the Delivery Location within the time frames and standards agreed with our supplier(s) as follows:

  1. In any case, regardless of events beyond our control, if the Goods are not delivered to you on time, you can (in addition to any other remedies) treat the Contract as at an end if:
  2. We have refused to arrange delivery of the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
  3. After there has been a failure to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

  1. be of satisfactory quality;
  2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment in this regard) and be fit for any purpose held out by us or set out in the Contract; and
  3. conform to their description.